Refund & Cancellation Policy

At Premier Parking, we strive to ensure a smooth and satisfying experience for all our customers. Our Cancellation & Refund Policy outlines the conditions under which refunds may be issued and the timelines associated with cancellations.

• General Cancellation & Refund Policy
  • We offer refunds for cancellations made more than 14 days prior to the scheduled parking start date.
  • Cancellations made 7 days before the scheduled arrival time are subject to a £10 cancellation fee.
  • All refund requests must be submitted via email to enquiries@premierparking.live .
  • Once accepted, refunds will be processed within 10 business days of receiving the cancellation request.
  • Payment refunds will be issued to the original payment method.

• No Refunds for Cancellations Within 7 Days
  • If a cancellation is made within 7 days of the scheduled parking start date, no refund will be provided.
  • This policy applies to all parking services, regardless of the length of the booking.
• No Refunds for cancellations AFTER the event.
  • If you did not arrive or check in for your pre-booked event, we cannot offer refunds AFTER the event.

• Refund for Service Errors/Rescheduling
  • If Premier Parking is unable to provide the service as described due to an error on our part, a full refund will be issued.
  • Service errors include incorrect booking confirmations, unavailable parking spaces, or any other failure to deliver the booked service.
  • Rescheduling: In some cases, rescheduling may be allowed subject to availability, and a £15 rescheduling fee will apply.
• Exceptional Circumstances
  • In the event of unforeseen circumstances such as extreme weather, natural disasters, or other events that make it impossible to use our parking service, Premier Parking may, at its discretion, offer a refund or credit.
  • In such cases, proof of the exceptional circumstance may be required for review.
• Changes to Booking/Modifications
  • Customers may request changes to their booking (e.g., changing dates or times) more than 14 days before the scheduled start date.
  • If changes are requested within the 14-day window, an administrative fee may apply.
  • Requests for changes must be submitted through our customer service team.

• Exclusions
  • Premier Parking is not responsible for cancellations due to circumstances beyond our control, such as extreme weather, strikes, or third-party disruptions. In these cases, no refunds will be issued.
  • No refunds are available for “no-show” bookings where the customer does not arrive during the booking period.
• How to Request a Refund
  • To request a refund, please contact our customer service team at enquiries@premierparking.live with your booking reference and reason for cancellation.
  • Refunds will be processed in the same method of payment used for the booking.

• Contact Us
  • If you have any questions regarding our Cancellation & Refund Policy, please contact us at:
  • Email: enquiries@premierparking.live
  • Website: www.premier-parking.co.uk