Refund & Cancellation Policy
At Premier Parking, we strive to ensure a smooth and satisfying experience for all our customers. Our Cancellation & Refund Policy outlines the conditions under which refunds may be issued and the timelines associated with cancellations.
General Cancellation & Refund Policy
- We offer refunds for cancellations made more than 14 days prior to the scheduled parking start date.
- Cancellations made 7 days before the scheduled arrival time are subject to a £10 cancellation fee.
- All refund requests must be submitted via email to enquiries@premier-parking.co.uk.
- Once accepted, refunds will be processed within 10 business days of receiving the cancellation request.
- Payment refunds will be issued to the original payment method.
No Refunds for Cancellations Within 7 Days
If a cancellation is made within 7 days of the scheduled parking start date, no refund will be provided. This policy applies to all parking services, regardless of the length of the booking. No refunds are available for cancellations after the event or for “no-show” bookings.
Refund for Service Errors / Rescheduling
If Premier Parking is unable to provide the service as described due to an error on our part, a full refund will be issued. Service errors include incorrect booking confirmations, unavailable parking spaces, or any other failure to deliver the booked service.
Rescheduling may be allowed subject to availability, and a £15 rescheduling fee will apply.
Exceptional Circumstances
In the event of unforeseen circumstances such as extreme weather, natural disasters, or other events that make it impossible to use our parking service, Premier Parking may, at its discretion, offer a refund or credit. Proof of the exceptional circumstance may be required for review.
Changes to Booking / Modifications
Customers may request changes to their booking (e.g., changing dates or times) more than 14 days before the scheduled start date. If changes are requested within the 14-day window, an administrative fee may apply. Requests must be submitted through our customer service team.
Exclusions
Premier Parking is not responsible for cancellations due to circumstances beyond our control, such as extreme weather, strikes, or third-party disruptions. In these cases, no refunds will be issued.
How to Request a Refund
To request a refund, please contact our customer service team at enquiries@premier-parking.co.uk with your booking reference and reason for cancellation. Refunds will be processed using the same method of payment used for the booking.
Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please contact us at:
Email: enquiries@premier-parking.co.uk
Website: www.premier-parking.co.uk