
Arrival Instructions
Frequently Asked Questions
How do I find you?
Our address is:
Premier Parking
Canal Side Works,
Hulme Hall Lane,
Manchester,
M40 8YD
If you’re using a sat-nav, simply enter the postcode M40 8YD – this takes you right to our gates. You’ll also receive a confirmation email with this info included for your convenience.
What time can I park from and until?
For Coop events, the car park operates from 2:30 pm until midnight. For Manchester City events, we open 2.5 hours before kick-off and remain open for 1 hour after the match ends. This gives you plenty of time to arrive stress-free and return to your car.
What is your cancellation and refund policy?
We aim to be clear and fair with all refund requests. Here’s our full policy:
• Full Refunds: Available for cancellations made more than 14 days before your scheduled parking start date.
• Partial Refunds: Cancellations made between 7–14 days prior to arrival are subject to a £10 cancellation fee.
• No Refunds: If you cancel within 7 days of your parking date, we’re unable to offer a refund under any circumstances.
To request a refund, email us at enquiries@premierparking.live with your booking details.
Once approved, your refund will be processed to your original payment method within 10 business days.
Please note: All spaces are limited. Refunds via our system also return your spot back into stock for other customers.
Do you have toilet facilities?
Yes! We offer clean, separate male and female toilet facilities on-site.
Are refreshments available?
Yes –vending machines with drinks and snacks are available to keep you refreshed for the journey home.
Is the car park secure?
Absolutely. Your vehicle’s safety is our priority. We provide:
• 24/7 monitored CCTV with 55 high-quality cameras
• Well-lit areas
• Gated entry that’s locked during events
• Manned security on-site at all times
How will I receive my booking confirmation?
Once you complete your booking, you’ll receive:
• A confirmation email
• A confirmation SMS
Both will include your unique QR code, which must be shown to our stewards on arrival.
What venues do you provide parking for?
We proudly offer parking for events at:
• The Etihad Arena
• Co-op Live Stadium
Our location is ideal for both venues, with easy access and secure surroundings.